Refund and Returns Policy

GENERAL POLICY

You have 14 days (30* days for Holiday period) to return your Products starting from the day you receive your order. This returns period starts from the date you receive your order.

• Items must not be worn, altered, damaged or washed.
• Products must have all tags/labels attached and be returned in original packaging including hangers, hang tags, dust bags, eyewear cases, shoe boxes and gift boxes when applicable.
• Footwear must include the original shoe box in its original condition, without postal labels. Shoe box fees are charged when footwear is returned in a damaged shoe box, or without the original shoe box.
• Skincare product must be unopened.
• All bodysuits, swimwear, hosiery, jewelry, all intimates, face masks are Final Sale.
• Final Sale items may not be exchanged or returned.
• Shipping & handling charges are not refundable. Packages that arrive COD may be denied, or the COD amount may be deducted from your return.
• Returns on items received after these return periods are accepted at our discretion. Late returns that are accepted may be subject to a partial refund of 50% of their original sale prices.
• Eligible returns will be credited to your original form of tender
• All returns with a gift receipt will be credited as points in a designated newagefashion.online account at the price paid on the gift receipt.

YOUR RESPONSIBILITY

As the return products remains your responsibility until it arrives back with us, ensure that you always get proof of shipment from the courier companies and please pack properly so it can’t get damaged on the way! We also recommend to take photos of the product(s) you are returning and send the photos to us prior to the return.

FAIR USE

If we notice unusual pattern of returns activity: e.g. we suspect someone is actually wearing their purchases and then returning them, making multiple orders and returning loads or the items returned don’t match what you ordered – then we might have to deactivate the account and any associated accounts. If this happens to you and you think we’ve made a mistake, please get in touch with Customer Service and we’ll be happy to discuss it with you.

If your account has been deactivated and you need to make a valid return, contact Customer Care. They’ll give you a returns label although you’ll be responsible for the cost of returning the goods to us.